WARRANTY CONDITIONS
Review the conditions that apply to Geo Ground product warranty periods, registration, servicing and repair.
Understand the Warranty Conditions
These conditions explain when a warranty period begins, what customers should retain after purchase, how warranty registration relates to service, and how warranty responsibility may differ depending on how a product is manufactured or supplied.
Warranty Begins on the Date of Purchase
The warranty period for each product begins on the purchase date of the relevant product.
The warranty starting date is the date shown on the customer sales receipt issued at the time the product was purchased.
Product Registration Is Required
Customers must complete the warranty registration form in order to fully benefit from applicable warranty services.
Register Your Product →Servicing May Affect Stored Data
Servicing or repair carried out by Geo Ground or a Geo Ground authorised service centre may result in the loss of data stored on the product.
This may apply whether the service or repair results from a valid warranty claim or another service request.
Manufacturer Warranty May Apply
Geo Ground branded products manufactured, assembled, and distributed by authorised partners may carry specific warranty periods from the original manufacturer.
Where applicable, those manufacturer warranty periods are passed on by Geo Ground to customers.
Direct Geo Ground Warranty May Apply
The previous condition does not apply to Geo Ground products manufactured by Geo Ground's contract manufacturers where Geo Ground provides the warranty directly to customers for the specified warranty period.
Keep Your Product Information Ready
Keep the Sales Receipt
Retain the purchase receipt because the purchase date is used as the warranty start reference.
Register the Product
Complete the Geo Ground warranty registration form after purchase.
Keep the Serial Number
Keep your device serial number available when contacting support or requesting service.
Protect Important Data
Where applicable, consider backing up important stored data before submitting a device for servicing.
From Registration to Support
Warranty registration, product information and service communication work together to help Geo Ground review warranty-related requests.
Ready to Register Your Product?
Complete the official Geo Ground warranty registration form with your product, serial number and purchase details.
Warranty & Product Assistance
Product Verification
Check whether your product serial number is recognized by the Geo Ground verification system.
Verify Product → 02Warranty Registration
Submit your product and purchase information for warranty registration.
Register Product → 03Submit an Enquiry
Send a detailed product, warranty or technical support request.
Submit Enquiry → 04Contact Geo Ground
Contact the Geo Ground team for additional product assistance.
Contact Us →
